Frequently Asked Questions
Please review the following frequently asked questions. Got a question that wasn’t answered? Our Wellness Consultants are delighted to help you with your questions or specific needs. Reach us by phone 1-888-633-7620 (M-F 5:30am to 5:00pm PST) or email us at email@example.com.
Logging Into Your Account
If you’ve already signed up for a Natural Partners account, use your email address and password to log in.
If your password is not working–simply request a link to reset your password via the “Forgot My Password” link on the log-in page. To change your password, go to your “My Account” area, then to the “Change Password” tab.
We may have a different email address on file for your account. Please contact one of our Wellness Consultants for further assistance.
Natural Partners Inc. distributes more than 15,000 products from over 140 different brands–and you must be logged in to receive purchasing access. Once logged in, some manufacturers may want you to agree to their terms and conditions. Once the terms and conditions are met–and agreed to–you should then be able to continue shopping. If you are still unable to purchase the product then it is possible that it is only available to certain medical license types. For more information, please contact one of our Wellness Consultants.
Any product order of $250 or more qualifies for free shipping.
There is no minimum order amount with Natural Partners.
Estimated delivery times vary depending on the shipping options you chose. Please review our “shipping” page located in the footer of our site for a full breakdown of options.
You can compare up to four different products at a time by clicking on the “compare” button on the category or product pages.
Natural Partners’ products are not available for purchase unless authorized by a verified medical practitioner whose active license is on file with us.
Yes, we offer an Autoship service that allows you to get the products you want at the intervals of your choosing. You can add one or more products to Autoship directly from each product page. You can manage your Autoship items by going to “My Account” and clicking on the “Autoship” tab.
Most backordered items are shipped within 5-7 business days after you placed your order, however depending on the availability of the item, it may take longer. If your backordered item has not arrived in our stock within 21 days, we will send you an email communication that the order has been canceled and that your credit card will not be charged.
Heat Sensitive and Perishable Items
Heat sensitive and perishable items may require special shipping considerations. We recommend all heat sensitive items be shipped Monday–Wednesday, with our 1-Day shipping service. For more information, visit our shipping page.
To maintain maximum potency, you should refrigerate heat sensitive products as soon as you receive them.
Yes. Heat sensitive products can be exposed to higher temperatures over short periods of time, without the heat compromising the product. This also includes probiotics.
Heat sensitive and perishable items are non-returnable unless they were shipped via the recommended one-day service.
Submitting Your Order
No. Unfortunately, at this time we only ship packages to the United States, Puerto Rico, and the Virgin Islands.
When out-of-stock items ship, there are no additional shipping fees that apply. Alaska and Hawaii will receive the standard handling fee.
We now offer an Express Checkout option. If you have your ship-to address, billing address and a credit card on file with us, then you can use our Express Checkout option for added convenience.
Once your order is placed additional products cannot be added. You will need to place a new order for the additional items.
Offering your products through Natural Partners
Natural Partners is always looking for new brand partners. We work with the industry’s highest-quality professional brand nutritional supplements and natural products manufacturers who strictly adhere to product safety, cGMP regulations and the highest quality standards. Natural Partners looks for brand partners who share our core values and goals of helping healthcare practitioners create World Wellness through teamwork, support and by providing the finest professional products available. To inquire about becoming a brand partner, visit the brand partners page on our site.