Please review the following frequently asked questions. Got a question that wasn’t answered? Our Customer Care Group is delighted to help you with your questions or specific needs. Reach us by phone 1-888-633-7620 (M-F 5:30am to 5:00pm PST) or email us at firstname.lastname@example.org.
Logging Into Your Account
How do I log in?
If you’ve already signed up for a Natural Partners account, use your email address and password to log in.
If my password isn’t working or if I want to change my password, what do I do?
If your password is not working–simply request a link to reset your password via the “Forgot My Password” link on the log-in page. To change your password, go to your “My Account” area, then to the “Change Password” tab.
What if my email address isn’t recognized?
We may have a different email address on file for your account. Please contact one of our Wellness Consultants for further assistance.
Why are some products restricted?
Natural Partners Inc. distributes more than 15,000 products from over 140 different brands–and you must be logged in to receive purchasing access. Once logged in, some manufacturers may want you to agree to their terms and conditions. Once the terms and conditions are met–and agreed to–you should then be able to continue shopping. If you are still unable to purchase the product then it is possible that it is only available to certain medical license types.
For more information, please contact one of our Wellness Consultants.
Is there a minimum order amount that qualifies for free shipping?
Any product order of $250 or more qualifies for free shipping.
Is there a minimum order amount?
There is no minimum order amount with Natural Partners.
I’ve placed my order, how long before I can expect it to arrive?
Estimated delivery times vary depending on the shipping options you chose. Please review our “shipping” page located in the footer of our site for a full breakdown of options.
Why was $0.01 charged to my credit card?
You may see a $0.01 charge and an immediate refund for the same amount on your credit card statement. This activity is to verify your card is open and in good standing. The charge is automatically removed after we have verified your card. If the charge remains on your card longer than 30 days, please contact your card issuer.
I am unsure of the selection of products and would like to compare them, can this be done?
You can compare up to four different products at a time by clicking on the “compare” button on the category or product pages.
I don’t have a medical practitioner’s license but I really like your products. Can I still order products?
If you don't have a medical practitioner's license, you can still buy from a small selection of our catalog. Visit our customer service page to learn more about this.
Do you have an Autoship Service where I can get my products shipped automatically?
Yes, we offer an Autoship service that allows you to get the products you want at the intervals of your choosing. You can add one or more products to Autoship directly from each product page. You can manage your Autoship items by going to “My Account” and clicking on the “Autoship” tab.
I just ordered a backordered item, when can I expect it?
Most backordered items are shipped within 5-7 business days after you placed your order, however depending on the availability of the item, it may take longer. If your backordered item has not arrived in our stock within 21 days, we will send you an email communication that the order has been canceled and that your credit card will not be charged.
Heat Sensitive And Perishable Items
How should I ship my heat sensitive and perishable products?
Heat sensitive and perishable items may require special shipping considerations. We recommend all heat sensitive items be shipped Monday–Wednesday, with our 1-Day shipping service. For more information, visit our shipping page.
How should I store my heat sensitive product once I receive it?
To maintain maximum potency, you should refrigerate heat sensitive products as soon as you receive them.
When I opened my box, my heat sensitive product was warm. Is it still good?
Yes. Heat sensitive products can be exposed to higher temperatures over short periods of time, without the heat compromising the product. This also includes probiotics.
I’m unhappy with my heat sensitive product. Can I return it?
Heat sensitive and perishable items are non-returnable unless they were shipped via the recommended one-day service.
Submitting Your Order
Can you ship to me if I live outside of the United States?
No. Unfortunately, at this time we only ship packages to the United States, Puerto Rico, and the Virgin Islands.
Is there a shipping fee when out-of-stock items are shipped?
When out-of-stock items ship, there are no additional shipping fees that apply. Alaska and Hawaii will receive the standard handling fee.
Can I reorder easily?
We now offer an Express Checkout option. If you have your ship-to address, billing address and a credit card on file with us, then you can use our Express Checkout option for added convenience.
I just placed an order and want to add additional items. What can I do?
Once your order is placed additional products cannot be added. You will need to place a new order for the additional items.
Offering Your Products Through Natural Partners
How can I become a brand partner?
Natural Partners is always looking for new brand partners. We work with the industry’s highest-quality professional brand nutritional supplements and natural products manufacturers who strictly adhere to product safety, cGMP regulations and the highest quality standards. Natural Partners looks for brand partners who share our core values and goals of helping healthcare practitioners create World Wellness through teamwork, support and by providing the finest professional products available. To inquire about becoming a brand partner, visit the brand partners page on our site.