Shipping & Return Policies
Shipping services and rates
| Delivery service with the U.S. | Shipping time | Order Subtotal | Practitioner rate | Guest rate |
|---|---|---|---|---|
| UPS 1-Day | 1 business day | $0.00 - $499.99 $500.00 - $1,999.99 $2,000.00 - $4,999.99 $5,000.00 & up |
$24.75* $74.75* $194.75* $494.75* |
$24.99* $74.99* $194.99* $494.99* |
| UPS 2-Day | 2 business days | N/A | $8.75* | $9.99* |
| UPS 3-Day | 3 business days | N/A | $6.99* | N/A |
| FREE UPS 2-Day Shipping | 2 business days | $250.00 & up | FREE | FREE |
| Economy (UPS / USPS) | 3-6 business days | N/A | $5.75* | $5.99* |
Order processing and shipping times
| Delivery service with the U.S. | Must be placed by: | Will be shipped: |
|---|---|---|
| 1-Day | 2:00 PM (Eastern) 1:00 PM (Central) 2:00 PM (Mountain) 1:00 PM (Pacific) |
Same business day |
| 2-Day | 6:30 PM (Eastern) 5:30 PM (Central) 6:00 PM (Mountain) 5:00 PM (Pacific) |
Same business day |
| 3-Day | 6:30 PM (Eastern) 5:30 PM (Central) 6:00 PM (Mountain) 5:00 PM (Pacific) |
Same business day |
| Economy | 6:30 PM (Eastern) 5:30 PM (Central) 6:00 PM (Mountain) 5:00 PM (Pacific) |
Next business day |
Additional Services and rates
| Item | Rate |
|---|---|
| Alaska, Hawaii & Puerto Rico | $4.00 handling fee |
| U.S. Territory | Handling fee varies |
Heat sensitive and perishable products
Heat sensitive and perishable items may need special shipping considerations. We recommend you avoid shipping over the weekend. All heat sensitive or refrigerated items are best when shipped Monday–Wednesday using 2-Day shipping or faster.
Returns and exchanges
Natural Partners proudly complies with the cGMP return policy standards. Please adhere to the following guidelines when requesting a return:
- If you need to return any products you have purchased from Natural Partners, send us an email or call (888) 633-7620 and we'll get the return process started.
- We guarantee our products for at least 90 days or for as long as the bottle should last. We do not allow returns/replacements to be sent if the expiration is outside of this 90-day guarantee.
- The products must be unopened and purchased within the last 30 days. Unfortunately we cannot accept any heat-sensitive or perishable products for return.
- Prescription and special order items are not eligible for return credit.
- Returns may be subject to a handling fee.
*Rates may not apply to Internet resellers
