Shipping & Return Policies
Shipping services and rates
| Delivery service with the U.S. | Shipping time | Order Subtotal | Practitioner rate | Guest rate |
|---|---|---|---|---|
| Same Day (AZ Only) | Before 5pm | Learn more about this service | $10.75* | $10.75* |
| UPS 1-Day | 1 business day |
$0.00 - $499.99 $500.00 - $1,999.99 $2,000.00 - $4,999.99 $5,000.00 & up |
$24.75* $74.75* $194.75* $494.75* |
$24.99* $74.99* $194.99* $494.99* |
| UPS 2-Day | 2 business days | N/A | $8.75* | $9.99* |
| FREE UPS 2-Day Shipping | 2 business days | $250.00 & up | FREE | FREE |
| Economy (UPS / USPS) | 3-6 business days | N/A | $5.75* | $5.99* |
Order processing and shipping times
| Delivery service with the U.S. | Must be placed by: | Will be shipped: |
|---|---|---|
| 1-Day |
2:00 PM (Eastern) 1:00 PM (Central) 2:00 PM (Mountain) 1:00 PM (Pacific) |
Same business day |
| 2-Day |
6:30 PM (Eastern) 5:30 PM (Central) 6:00 PM (Mountain) 5:00 PM (Pacific) |
Same business day |
| Economy |
6:30 PM (Eastern) 5:30 PM (Central) 6:00 PM (Mountain) 5:00 PM (Pacific) |
Next business day |
Additional Services and rates
| Item | Rate |
|---|---|
| Alaska, Hawaii & Puerto Rico | $4.00 handling fee |
| U.S. Territory | Handling fee varies |
Heat sensitive and perishable products
Heat sensitive and perishable items may need special shipping considerations. We recommend shipping all heat sensitive items Monday–Wednesday using our 1-Day shipping service.
Returns and exchanges
Natural Partners proudly complies with the cGMP return policy standards. Please adhere to the following guidelines when requesting a return:
- All claims of damage or shortage must be made within 3 business days of receipt of goods.
- Prescription and special order items are not eligible for return credit.
- Returns are not allowed for heat sensitive and perishable items that are not shipped with our 1- Day shipping service.
- All returns may be subject to a handling fee. Authorized returns must be received within 14 days of authorization.
- To initiate the return process, you must call (888) 633-7620 for a return authorization number.
*Rates may not apply to Internet resellers
